Graduated in 1997; I have worked mainly on projects in the United Kingdom (UK), the Nordics (Norway and Switzerland) and the Middle East (Saudi Arabia and the United Arab Emirates (in Dubai)).

ACADEMIC QUALIFICATIONS:

• PG Cert. Strategic IT Management – University of Derby (2012)

• BSc Computer Science – Anglia Ruskin University (1997)

PROFESSIONAL CERTIFICATIONS & PROFESSIONAL MEMBERSHIPS:

• Foundation Certificate in Business Analysis – British Computer Society

• Certified PRINCE2 Foundation – AXELOS/PeopleCert

• Certified Six Sigma Black Belt (CSSBB) – Reed Training UK

• Certified ITIL 4 Managing Professional (MPT) – AXELOS/PeopleCer

• Certified ITIL V3 Expert (Lilac badge) – APMG International

• ISO/IEC 20000 Practitioner (Consultant level) – APMG International

• Foundation EU General Data Protection Regulation (GDPR) – IBITGQ

• TOGAF 9 Enterprise Architect – The Open Group

• AI Essentials – The University of Oxford - here
  Product Management: An Introduction – IBM - here
  Project Management: University of California, Irvine - here
  Foundations of User Experience (UX) Design – Google - here

• University of Cambridge Computer Society - Lifetime Membership

PUBLICATIONS:

• IT Strategic Planning Toolkit (HDI, 2011); here

• 7 Tips for ITSM Consultants (HDI, 2017) [Author] - http://ubm.io/2skSdUm

• Reviving Problem Management ~ 3 Tips; here

• IT Service Catalogue Toolkit (EMA, 2005) [Author] - Was on slminfo.org which belonged to enterprisemanagement.com on their homepage for over a year as the main homepage article – here); read the PDF here

• Exemplar Blogs @ http://musabatwork.blogspot.com (new) and http://musabq.blogspot.com (old)

• 100+ books published across multiple platforms; some are on Amazon.com here and Amazon.co.uk here

• Nice to see some of my publications available with Waterstones; here. Also with Blackwells - the UK’s most prestigious publisher of academic books; here